Payment reminders
Follow up on an existing invoice without creating another bill.
Reminders follow existing invoices
Recurring invoices create new bills. Payment reminders refer to bills already sent and still unpaid. These are separate controls.
Eligible reminders are checked daily at 09:30 Asia/Manila (UTC+8). The due date, last email, invoice status, outstanding balance, plan and proof review status determine whether an invoice qualifies. Enabling reminders does not promise an email at the next check.
Review payment proof promptly
When a client submits proof, review it before chasing payment. Check your bank or e-wallet account, then approve the amount received or explain why the proof needs correction. A pending proof is not a paid invoice.
Change a due date or stop follow-up
Check reminder settings after changing payment terms. Pausing a recurring schedule only stops future bills; it does not cancel invoices already issued. Use the individual invoice’s reminder controls to stop follow-up on that bill.
If a client reports duplicate or unexpected reminders, use Help and support. Do not resend repeatedly while the outcome of the previous attempt is uncertain.